What We Monitor
Time
Time from assignment through to the completed file, tracked by program.
Review
Every file is reviewed against carrier requirements before it is released.
Completeness
Required captures are checked off before an inspection can be marked complete.
Documentation
Documentation depth measured per claim, averaging 108 photos per inspection.
Contact and inspection windows measured against the agreed service levels.
Performance
Technician results tracked by market and fed straight back into coaching.
Performance measurements from a national carrier program. Results vary by program, market, service type and claim conditions.
Ranked #1 in Quality by a Top 5 U.S. Homeowners Carrier.
From 2023 to 2025, Patriot was the #1 overall vendor in quality for a Top 5 U.S. homeowners carrier, measured by the carrier against their own vendor panel.
Top 5 U.S. homeowners carrier program, 2023–2025. Carrier name withheld.
Quality Is Managed Before the Inspection Ever Happens.
Every technician moves through the same six stages, from recruitment through annual recertification.
Clear Expectations. Measurable Commitments.
Standard service levels across Patriot programs.
| Service metric | Standard |
|---|---|
| Assignment acknowledgement | Within 1 hour (business hours) |
| Insured contact | Within 2–4 hours |
| Inspection completion | By scheduled date / within agreed window |
| Report delivery | Same day (per carrier requirements) |
| Reinspection (if needed) | Scheduled within 24–48 hours |
| Communication | Proactive updates, escalation within 2 hours |
Standard service levels. Final SLAs are defined per carrier program. Patriot to confirm these standards are approved for public use.
“We validated that if/when we need to pull this lever, you all are up to the job. You were very flexible and implemented feedback very quickly!”
Business Optimization Lead, National Property Carrier
Put Patriot’s Numbers to the Test.
Start with a complimentary 50-claim pilot in a defined market or claim type, and measure the results against your own vendor panel.