Property Claims
Industry Insights & Updates
Ladder Assist Turnaround Times Carriers Can Count On
A property claim now takes an average of 32.4 days to move from filing to finished repairs, and more than 44 days from first notice of loss to final payment - the longest cycle times J.D. Power has recorded since it started tracking in 2008. Roof access is not the...
Meet Patriot at PLRB 2027: What to Expect From Our Booth
The Insurance Services Expo is where most PLRB attendees actually find their next inspection partner. Among PLRB 2027 exhibitors, Patriot Claims will be on the floor at the Henry B. González Convention Center in San Antonio from April 11 to 14, 2027. If your team is...
Ladder Assist for Hail Damage Claims: What to Expect During Inspection
Hail damage is easy to miss and easy to dispute. Unlike wind damage - which often leaves visible tears, lifted shingles, or displaced flashing - hail damage shows up as granular bruising, cracked mat, and soft spots that can be difficult to see from the ground or in a...
Ladder Assist vs. Drone Roof Inspections: Which Fits Your Claim?
Drone technology has changed how carriers approach roof inspections, and for straightforward claims, an aerial pass can be fast and effective. But the ladder assist vs. drone roof inspection decision isn't one-size-fits-all. The right method depends on the roof's...
PLRB 2027: What Adjusters Should Know Ahead of the San Antonio Conference
The 2027 PLRB Claims Conference & Insurance Services Expo returns April 11 to 14, 2027, at the Henry B. González Convention Center in San Antonio, Texas. For claims professionals mapping out next year's calendar, PLRB 2027 is already shaping up to be one of the most...
What Is Ladder Assist? A Guide for Adjusters & Contractors
Ladder assist is a service where a trained technician safely accesses and documents a roof on behalf of an insurance adjuster - capturing photos, measurements, and damage findings the adjuster can use to evaluate a claim without climbing the roof themselves. It's...
Ladder Assist Companies: What Insurance Carriers and Adjusters Should Look For
Not all ladder assist companies deliver the same quality of roof access, documentation, or turnaround - and for insurance carriers and adjusters, those differences show up directly in claim accuracy and cycle time. When a roof is too steep, too high, or too damaged to...
Meet Patriot Claims at the PLRB 2027 Claims Conference
Patriot Claims is exhibiting at PLRB 2027, and we'd like to meet you there. The PLRB Claims Conference & Insurance Services Expo runs April 11–14, 2027 at the Henry B. González Convention Center in San Antonio, Texas - the largest annual gathering of property and...
What Does a Ladder Assist Technician Do? A Day-in-the-Life Guide
A ladder assist technician is a certified field professional who accesses roofs on behalf of insurance adjusters - documenting damage, capturing high-resolution photos, and delivering the on-site expertise that keeps property claims moving. The work is skilled,...
Virtual Roof Inspection vs. In-Person: When Does Remote Work?
Every claim starts with a question that has real downstream effects: which inspection method fits this situation? For an adjuster evaluating a virtual roof inspection against an in-person visit, it is a deployment decision that shapes the quality of documentation, the...