Field Capacity Where Claims Happen.
Nationwide Inspection and Ladder Assist Services.
Built for Claims Operations
Reliable field resources for normal claim volume.
Extend field capacity into underserved markets.
Rapidly deploy trained resources when claim volume spikes.
Support carrier expansion without building permanent local infrastructure.
Technology That Works in the Real World.
- Assignment Management
- Geographic Dispatch
- Scheduling & Capacity
- Mobile Field Execution
- Photos & Documentation
- QA Review
- Reporting & Analytics
- Carrier Integrations
Measured Performance. Continuous Improvement.
Performance measurements from a national carrier program. Results vary by program, market, service type and claim conditions.
Quality Is Managed Before the Inspection Ever Happens.
National Reach. Regional Accountability.
Coverage and capacity vary by market and service type. Contact Patriot for current market availability.
Security and Compliance
SOC 2 Type I
Independent audit of Patriot’s security controls completed.
SOC 2 Type II
Ongoing operating-effectiveness audit in progress.
Carrier-Specific Workflows
Processes configured to each carrier program’s requirements.
Operational Security and Access Controls
Role-based access and monitored handling of claim data.
What Our Clients Say
Verified reviews published on Google by the property owners and partners our field teams work with.
Megan came out today to take pictures and access damage to my roof from wind damage! She was very professional and took time taking detailed pictures! Very professional and very intelligent when it comes to roofing claims!
Mykel Taylor
24 January 2024What I look for in a company, is doing what you say you're going to do. My experience with Patriot is exactly that. Very professional.
Anthony Defelice
27 June 2025Excellent inspection company. All my old roofing buddies are here. Smart talented group. Would advise people to read the contract they signed and understand the process. Anyways, Thanks guys!
Timoteo (Bodhicoin)
27 November 2024To whom it may concern, I just wanted to leave a small review. I was recently hit by severe hail damage. Tia from Atlanta GA went out of her way to fit me into her schedule! She brought that southern hospitality to Ohio! Tia was is genuine. I tried to stay out of her way and let her do her job but she still explained what she was doing and what was going on, she also explained the next steps if my claim. Tia is amazing! Note:I couldn't leave this on the web page but I'm more than happy to share my review on Google.
Tara
30 August 2023Frequently Asked Questions
What is Ladder Assist, and how does it work?
Ladder Assist provides safe roof access support for adjusters conducting on-site inspections. A Patriot Claims technician handles the climbing and conducts the assessment while the adjuster remains on the ground, ensuring safety compliance and efficient documentation of property damage.
What is the difference between Direct Inspect and Ladder Assist?
Direct Inspect is a fully independent inspection conducted by Patriot Claims technicians without the adjuster present, ideal for high-exposure claims requiring objective documentation. Ladder Assist provides roof access support when the adjuster will be on-site and needs a technician to handle the climbing while they remain on the ground and observe the assessment.
What areas does Patriot Claims serve?
Patriot Claims provides Direct Inspect, Virtual Inspect, and Ladder Assist services across 64 markets, with Emergency Tarp Service extending our reach even further for rapid response support.
How quickly can an inspection be scheduled?
Inspection scheduling depends on claim complexity and current volume, but Patriot Claims prioritizes rapid turnaround to support efficient claims processing. Contact our team for specific availability and scheduling details.
Does Patriot Claims use drones for inspections?
No. Patriot Claims conducts all inspections with our field inspectors on-site, ensuring direct hands-on assessment and detailed documentation of property damage.
Need More Field Capacity?
Whether you’re evaluating a new inspection partner, expanding into additional markets or strengthening CAT capacity, we’d like to understand your field-service needs.
Tell us where you need field capacity and our team will follow up.