Field Capacity Where Claims Happen.
Nationwide Inspection and Ladder Assist Services.
Built for Claims Operations
Reliable field resources for normal claim volume.
Extend field capacity into underserved markets.
Rapidly deploy trained resources when claim volume spikes.
Support carrier expansion without building permanent local infrastructure.
Technology That Works in the Real World.
- Assignment Management
- Geographic Dispatch
- Scheduling & Capacity
- Mobile Field Execution
- Photos & Documentation
- QA Review
- Reporting & Analytics
- Carrier Integrations
Measured Performance. Continuous Improvement.
Performance measurements from a national carrier program. Results vary by program, market, service type and claim conditions.
Quality Is Managed Before the Inspection Ever Happens.
National Reach. Regional Accountability.
Coverage and capacity vary by market and service type. Contact Patriot for current market availability.
Security and Compliance
SOC 2 Type I
Independent audit of Patriot’s security controls completed.
SOC 2 Type II
Ongoing operating-effectiveness audit in progress.
Carrier-Specific Workflows
Processes configured to each carrier program’s requirements.
Operational Security and Access Controls
Role-based access and monitored handling of claim data.
What Our Carrier Partners Say
Real feedback. Real results.
“As our monthly calls appear to be somewhat light given the great performance and quick resolutions on questions, I was wondering if moving these to a quarterly schedule would be more beneficial?”
Vendor Manager
National Property Carrier“We validated that if/when we need to pull this lever, you all are up to the job. You were very flexible and implemented feedback very quickly!”
Business Optimization Lead
National Property Carrier“Our three highly tenured adjusters compared your product to other vendors in this space. Overall, the feedback was nothing short of great!”
Carrier Partner
Pilot EvaluationFrequently Asked Questions
What is Ladder Assist, and how does it work?
Ladder Assist provides safe roof access support for adjusters conducting on-site inspections. A Patriot Claims technician handles the climbing and conducts the assessment while the adjuster remains on the ground, ensuring safety compliance and efficient documentation of property damage.
What is the difference between Direct Inspect and Ladder Assist?
Direct Inspect is a fully independent inspection conducted by Patriot Claims technicians without the adjuster present, ideal for high-exposure claims requiring objective documentation. Ladder Assist provides roof access support when the adjuster will be on-site and needs a technician to handle the climbing while they remain on the ground and observe the assessment.
What areas does Patriot Claims serve?
Patriot Claims provides Direct Inspect, Virtual Inspect, and Ladder Assist services across 64 markets, with Emergency Tarp Service extending our reach even further for rapid response support.
How quickly can an inspection be scheduled?
Inspection scheduling depends on claim complexity and current volume, but Patriot Claims prioritizes rapid turnaround to support efficient claims processing. Contact our team for specific availability and scheduling details.
Does Patriot Claims use drones for inspections?
No. Patriot Claims conducts all inspections with our field inspectors on-site, ensuring direct hands-on assessment and detailed documentation of property damage.
Need More Field Capacity?
Whether you’re evaluating a new inspection partner, expanding into additional markets or strengthening CAT capacity, we’d like to understand your field-service needs.
Tell us where you need field capacity and our team will follow up.