At Patriot Claims, we put people at the forefront of everything we do.
Our “people-first” culture is the foundation of our commitment to customer satisfaction, whether we’re working with a homeowner or an insurance adjuster. Our dedicated team of experienced and professional inspectors exemplify this culture, going the extra mile for every inspection. Transparency and empathy are our guiding principles, ensuring that every interaction is marked by not only exceptional service but also a genuine understanding of our clients’ needs.
We believe that teamwork and cooperation are essential in delivering exceptional service to our customers. At Patriot Claims, that extends beyond our fieldwork; it’s the bedrock of our company. Being “people-first” means we make sure our employees are able to take care of their families. We care about what’s going on in their lives. We are there when times are hard and we celebrate when things are good. Patriot Claims offers regular team-building events to ensure we stay connected and in the know so we can best support each other.
Our company culture is rooted in empathy, and understanding that property claims can be challenging. We’re there at uncertain moments in our clients’ customers’ lives. By fostering a culture that values people, collaboration, and compassion, we ensure that every interaction with Patriot Claims is marked by a commitment to excellence and a genuine concern for the well-being of our clients and their customers.
PEOPLE FIRST
Collaborative Environment
At Patriot Claims, we believe in the power of collaboration, understanding that teamwork and cooperation are essential in delivering exceptional service to our customers. Being collaborative also enables us to leverage collective knowledge and experience, ensuring meticulous inspections, standard-setting, and timely resolutions, which ultimately provides both the homeowners and adjusters peace of mind.
Ongoing Education & Training
Patriot Claims is committed to the ongoing education and training of our inspectors. We take immense pride in fostering the continuous development of our inspectors, with our dedicated quality assurance team providing comprehensive experiential training and development opportunities. In addition to excellent customer service skills, our inspectors have the required training and certifications to provide consistent, efficient, and accurate assessments.
- HAAG Certified
- Xactimate/XactAnalysis Trained
- Calibrated by each insurance carrier based on their quality assurance and customer experience measures
