Property Claims
Industry Insights & Updates
Ladder Assist vs. Drone Roof Inspections: Which Fits Your Claim?
Drone technology has changed how carriers approach roof inspections, and for straightforward claims, an aerial pass can be fast and effective. But the ladder assist vs. drone roof inspection decision isn't one-size-fits-all. The right method depends on the roof's...
PLRB 2027: What Adjusters Should Know Ahead of the San Antonio Conference
The 2027 PLRB Claims Conference & Insurance Services Expo returns April 11 to 14, 2027, at the Henry B. González Convention Center in San Antonio, Texas. For claims professionals mapping out next year's calendar, PLRB 2027 is already shaping up to be one of the most...
What Is Ladder Assist? A Guide for Adjusters & Contractors
Ladder assist is a service where a trained technician safely accesses and documents a roof on behalf of an insurance adjuster - capturing photos, measurements, and damage findings the adjuster can use to evaluate a claim without climbing the roof themselves. It's...
Ladder Assist Companies: What Insurance Carriers and Adjusters Should Look For
Not all ladder assist companies deliver the same quality of roof access, documentation, or turnaround - and for insurance carriers and adjusters, those differences show up directly in claim accuracy and cycle time. When a roof is too steep, too high, or too damaged to...
Meet Patriot Claims at the PLRB 2027 Claims Conference
Patriot Claims is exhibiting at PLRB 2027, and we'd like to meet you there. The PLRB Claims Conference & Insurance Services Expo runs April 11–14, 2027 at the Henry B. González Convention Center in San Antonio, Texas - the largest annual gathering of property and...
What Does a Ladder Assist Technician Do? A Day-in-the-Life Guide
A ladder assist technician is a certified field professional who accesses roofs on behalf of insurance adjusters - documenting damage, capturing high-resolution photos, and delivering the on-site expertise that keeps property claims moving. The work is skilled,...
Virtual Roof Inspection vs. In-Person: When Does Remote Work?
Every claim starts with a question that has real downstream effects: which inspection method fits this situation? For an adjuster evaluating a virtual roof inspection against an in-person visit, it is a deployment decision that shapes the quality of documentation, the...
When Adjusters Need On-Site vs. Remote Property Inspections
Not every claim needs boots on the roof. But some claims can't be assessed any other way, and choosing wrong costs more than the inspection itself. Choosing between on-site vs. remote property inspection shapes everything that follows: documentation defensibility,...
What’s Included in a Direct Property Inspection Report?
When an insurance claim hinges on a single document, the quality of that document matters. A direct property inspection report is the primary record a carrier or adjuster relies on to evaluate damage, move a file forward, and make a defensible coverage decision. If...
Patriot Claims Ladder Assist at PLRB 2026
The insurance industry remains a field defined by precision, safety, and the necessity of high-quality evidence. As property claims become more complex, demand for on-site specialized support has increased. Patriot Claims provides professional ladder assist services...