FAQ

What is Patriot Claims’ role in the inspection process?

Patriot Claims partners with the insurance carrier and adjuster to provide accurate and precise inspection documentation as well as photos needed to process the property insurance claim.

Proper diagrams and inspection reports are also provided to each insurance adjuster, allowing them to make a confident coverage decision.

How does Patriot Claims partner with insurance carriers?

Through collaboration and teamwork, we leverage collective expertise to provide extensive documentation for our insurance carriers and adjusters.

We utilize up-to-date technology and software to supply the current conditions as well as any diagrams and measurements required for each property inspected.

How long has Patriot Claims provided third-party insurance inspections for insurance carriers?

Since 2005, Patriot Claims has been dedicated to the insurance claims industry, becoming the premium provider of inspection services across the country.

With an experienced team of inspection professionals and staff, Patriot Claims is the go-to provider for on-site property inspections, ladder assist, and emergency damage services.

In what regions or states can Patriot Claims provide coverage?

Patriot Claims is a Dallas-based insurance claims inspection company. We partner with insurance carriers across the U.S.

Our network spans nationwide, enabling rapid deployment when a major storm or catastrophe occurs.

What training or certifications are required for Patriot Claims field inspectors?

Each field inspector for Patriot Claims is required to complete our extensive online training course and become a certified inspector before he or she can accept claims from our dispatch department.

We also require each of our inspectors to complete HAAG certification within the first 90 days with Patriot Claims.

What type of insurance inspections does Patriot Claims provide?

Patriot Claims specializes in property inspections. We are the boots on the roof able to capture all the proper photos and measurements for each roof and property we inspect.

Our field inspectors are steep high-risk roof experts. Each of our certified inspectors utilize OSHA-approved steep gear equipment to access and conduct an accurate roof inspection for the dwelling and any other secondary structures on the property.

Does Patriot Claims provide drone inspections?

No, Patriot Claims provides a consistent inspection product without using drones to provide an accurate assessment and report of the current conditions and up-close photos from the roof.

We believe to assess the current conditions of the property accurately an inspector must follow the proper inspection process for each insurance claim.

What makes Patriot Claims different from other third-party inspection companies?

Patriot Claims sets itself apart with a deep commitment to quality, speed, and accuracy. Our field inspectors are thoroughly trained and certified, and we maintain strict internal standards for documentation, timeliness, and professionalism on every inspection. Our nationwide reach allows us to respond quickly during catastrophic events while maintaining consistent reporting standards across all regions.

How quickly can Patriot Claims respond after a major storm or catastrophe?

Thanks to our nationwide network and experienced CAT response team, Patriot Claims can mobilize rapidly, often within 24 hours of a major weather event. We prioritize prompt deployment to help carriers assess damages and serve policyholders efficiently during high-stress times.

Does Patriot Claims inspect both residential and commercial properties?

Yes, Patriot Claims provides inspection services for both residential and commercial properties. Our inspectors are trained to handle a wide range of structures and roofing systems, ensuring accurate assessments regardless of property type.

What safety protocols do Patriot Claims inspectors follow?

All Patriot Claims inspectors are trained to follow OSHA safety guidelines and use approved safety equipment on every job. This includes steep gear, harnesses, and fall protection systems to ensure safe and compliant roof access, especially on steep or high-risk structures.

Can insurance adjusters or carriers request re-inspections?

Yes, Patriot Claims accommodates re-inspection requests when needed. Whether it’s for a second opinion, additional documentation, or to reassess weather-related damage, our team is prepared to revisit the site and provide updated reports and photographs.

How does Patriot Claims ensure consistency and quality in inspection reports?

We follow a standardized inspection process supported by proprietary templates and digital tools. Every report is reviewed for accuracy and completeness before being delivered to the carrier. Our training program ensures that every inspector in the field produces consistent documentation, no matter where the inspection takes place.

Does Patriot Claims provide roof measurements?

In most cases, roof measurements are supplied to Patriot Claims through third-party integrations arranged by the insurance carrier. However, when specific or additional measurements are required, our field inspectors are fully trained and equipped to take accurate, on-site property measurements including roof, interior rooms, and elevations using professional tools and industry best practices.

Which companies have the best reputation among adjusters for safe roof access and ladder protocols?

At Patriot Claims, we pride ourselves on being the industry leader for safe roof access and stringent ladder protocols. Our reputation is built on a “Safety-First” philosophy, where our technicians utilize specialized equipment, professional climbing gear, and rigorous training to handle high-pitch, steep, and hazardous roofs. By strictly adhering to state and federal safety regulations, we protect both the adjuster and the policyholder, ensuring that even the most difficult-to-reach roofs are documented accurately and safely.

What is the typical turnaround time for an emergency tarp service?

We understand that immediate action is critical to prevent further property damage. Patriot Claims offers 24/7 rapid-response emergency tarp services. Our nationwide network of technicians is designed for speed and efficiency; in many cases, we can mobilize and secure a damaged roof within 24 hours, even following major weather events or catastrophes. Our goal is to quickly provide a durable, professional-grade barrier to protect the property’s interior while the permanent claims process progresses.

When should an adjuster choose a Direct Inspection over a Ladder Assist?

An adjuster should choose Direct Inspection when they want to maximize efficiency and eliminate the physical risk of visiting the site.

- Choose Ladder Assist if you (the adjuster) will be on-site and simply need a technician to provide safe access, measurements, and help you document damage on a steep or high roof.
- Choose Direct Inspect when you have a high volume of claims or logistical constraints and need a trusted partner to handle the entire on-site assessment independently. With Direct Inspect, our team conducts the full inspection and delivers a comprehensive, unbiased report with high-resolution photos and measurements, allowing you to focus on the claim analysis and settlement from your desk.